Privacy Policy: Read, Relax, Enjoy!
Please read the privacy policy carefully to understand your rights and responsibilities.
Privacy Policy
Last update: Sep 25, 2026
1) Scope
This Privacy Policy (“Policy”) applies to the Jyotira mobile application (available on iOS and Android), the Jyotira website (jyotira.com), and all related services, features, and communications (collectively, the “Services”). It describes how Jyotira collects, uses, shares, and protects your personal information when you use our Services, contact us, or interact with our email and push notification programs.
2) Information We Collect
We collect the following categories of information:
- Account & Identity: name, email address, email verification status, account creation and activity timestamps. We use email-based authentication (one-time passcodes); we do not collect or store passwords.
- Birth Details (Astrology Inputs): date, time, and place of birth (city, state, country, geographic coordinates, and timezone) that you provide during onboarding. This data is central to the astrological services we provide.
- Other People’s Birth Details: when you add someone to your list, or enter a person’s details for a Kundli Milan match, we store the name, birth date, birth time (or that it is unknown) and birth place you give us. Someone you add is kept until you remove them. Details entered for a match are kept on that match: an unsaved match is deleted automatically after 72 hours, and a saved one is kept until you delete it. Deleting your account deletes all of them.
- Timezone & Approximate Location: your timezone, read from your device, which we use to send notifications at a reasonable hour where you are. You can change it in your profile. We also record an approximate city, region, country and coordinates when your account is created, by looking up the IP address the request came from. We use that only to understand where our members are, in aggregate. It is approximate, it does not come from device GPS, we do not ask you for it, and no astrological calculation uses it. Members who joined earlier may have entered a location themselves during onboarding, and we still hold what they gave us.
- How you found us: if you arrive from one of our posts or messages, the link may carry a campaign tag (for example, the keyword you commented on a post). We keep that tag on your account to learn which posts bring members. It is optional and it never affects your readings.
- Preferences & Profile: language preference (English, Hindi, Hinglish), astrology knowledge level, areas of life guidance, upcoming life events, relationship status, and notification preferences (daily reading, weekly reading toggles).
- Device & Technical: push notification token (via Expo), device model, operating system platform (iOS/Android), app version, IP address, and activity timestamps. On Android, we also record how the app last closed, as Android reports it (for example you closing it, low memory, or a crash), and for a crash the error message and where in the app it happened, so we can fix it. On Android, the app also reads your device’s advertising ID and sends it to Meta with the advertising measurement events described in “How We Share Your Information”. We do not store it ourselves.
- Generated Content: birth charts computed from your birth details, the readings, astrological insights and reports written from those charts, and your chat conversations with the astrology assistant. The written content is produced with the help of AI; see “How We Share Your Information” below.
- Free Calculators (not stored): the birth details you enter into the free calculators on this website are used to compute your chart and are not written to our database. They are sent to our servers to run the calculation, and they are not saved against any account unless you choose to create one. As with any web service, our servers keep short-lived operational logs of the requests themselves.
- Website Analytics (not linked to you): when you browse this website we record which pages you view, the site or campaign link that led you here, how long a page was open, how far down it was scrolled, and which links and buttons you click. This is measured by PostHog, which sets no cookies and stores nothing on your device. To count visits without an identifier, PostHog derives a code from your IP address and browser that changes every day, so your visits cannot be followed from one day to the next; your IP address is used for that and for an approximate location, and is not stored. None of it is linked to your account, your birth details, or to your activity on any other website. Where a link carries personal information in its address, such as the verification link we email you, that information is stripped before anything is sent.
- App Analytics: the app records which screens you open and what you tap, when you register, sign in, verify your email or sign out, errors it runs into while signing you in, and when you start, calculate, save, pay for, share or delete a Kundli Milan match (with its score, never either person’s name or birth details). On Android it also records the link that led to your install, as Google Play reports it (for example, the page of this website you tapped “Get the app” on). These events are linked to your Jyotira account id so we can see how members use the app. They never include your name, email, birth details, chart or readings. They are sent to PostHog, as described in “How We Share Your Information”.
- Purchase Information: in-app purchase records including purchase tokens from Apple App Store or Google Play, purchase timestamps, and transaction status. Payment processing is handled entirely by Apple and Google; we do not collect or store payment card details.
- Communications: messages you send us via email or in-app chat; opt-in/opt-out preferences and delivery logs for email and push notifications.
3) Sources of Information
We collect information from the following sources:
- Directly from you: when you create an account, complete onboarding, update your profile, use the chat feature, contact support, or adjust your preferences.
- Automatically from your device: device identifiers, platform information, IP address, activity timestamps, and the usage analytics described above, collected when you use the app or this website.
- From our own chart computation: placements, divisional charts, dasha periods, and transits calculated from the birth details you provide.
- From AI providers: the written readings and insights that third-party AI services produce from those computed results and your profile data.
- From platform providers: in-app purchase validation data from Apple App Store and Google Play, and, on Android, the install referrer Google Play passes to the app.
4) How We Use Your Information
- Provide astrological services: compute your birth chart, dasha timeline, and transits from your birth details, and write the readings, insights, reports, and chat responses that interpret them for you.
- Personalize your experience: tailor content based on your language preference, astrology knowledge level, life areas of interest, and astrological profile.
- Process transactions: validate in-app purchases, manage credits, and deliver purchased reports.
- Communicate with you: send push notifications (daily and weekly readings), transactional emails, and marketing messages (with your consent where required).
- Provide customer support: respond to inquiries and resolve issues.
- Ensure safety and security: use bot-prevention measures (reCAPTCHA) during authentication and on the free calculators, monitor content safety of AI-generated responses, and protect against fraud and abuse.
- Improve our Services: analyze usage patterns and feedback to enhance features and user experience.
- Comply with law: meet legal obligations, enforce our terms, and protect rights and safety.
Legal bases (where applicable, e.g., EU/UK): contract performance, consent, legitimate interests, legal obligations.
6) Sensitive Data & Permissions
Our app may request the following permissions that involve sensitive data:
- Location Data: your place of birth is collected via text input, is used for astrological calculations, and is shared with AI providers and AWS Location Service as described above. Your timezone is read from your device, and an approximate location is derived from your IP address when you sign up. Neither comes from device GPS, neither is used in astrological calculations, and neither is sent to AI providers.
- Push Notifications: with your permission, we send push notifications for daily and weekly astrological readings. You can control which notifications you receive in your Profile settings within the app, or disable them entirely via your device settings.
7) International Transfers
Your information may be processed in the United States and other countries where our service providers operate, which may have different data protection laws than your jurisdiction. We use appropriate safeguards (e.g., standard contractual clauses, data processing agreements) as required by applicable law to protect your information during international transfers.
8) Data Retention
- We retain your personal information for as long as your account is active and as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Unverified accounts (where email verification is not completed) are automatically deleted after a set period.
- When you delete your account, we delete your profile and associated data. Some information may be retained in backups or as required by law.
- App analytics held by PostHog are not removed automatically when you delete your account. Email support@jyotira.com and we will delete them.
9) Your Choices & Rights
- Notification Preferences: manage daily and weekly reading notifications directly in the app under Profile > Notifications. You can also disable push notifications entirely via your device’s system settings.
- Marketing Emails: opt out of marketing emails via unsubscribe links in each email.
- Account Deletion: you can delete your account directly within the app under Profile > Delete Account. You can also visit our Account Deletion page or email us for assistance.
- Access & Correction: request access to or correction of your personal information by contacting us at support@jyotira.com.
- Advertising Measurement: to stop the Android app sending the events described above, open Android Settings > Privacy > Ads and turn on Delete advertising ID, which withdraws the identifier from every app on the device, this one included. You can also email support@jyotira.com to opt out of the sharing of your personal information for advertising, and we will act on it. Uninstalling the app also ends it.
- Cookies: manage cookie preferences via your browser settings (web only).
- Website Analytics: our website analytics are never linked to you, so there is nothing account-specific to remove. If you would still rather not be counted, turn on Global Privacy Control or Do Not Track in your browser; this site honours both.
- App Analytics: to have the app analytics linked to your account deleted, email support@jyotira.com. Signing out stops the app linking further events to your account.
- GDPR (EU/UK): you may have rights to access, correct, delete, restrict or oppose processing, data portability, and withdraw consent.
- California (CCPA/CPRA): you may request access, deletion, correction, and to opt out of sale/share of personal information.
- India (DPDP Act): as a Data Principal under India’s Digital Personal Data Protection Act, 2023, you may request access to your personal data, correction or completion of inaccurate data, erasure, grievance redressal, and nomination of another person to exercise your rights. See Section 16 for full details and Grievance Officer contact information.
- We may verify your identity before completing certain requests.
10) Security
We employ administrative, technical, and physical safeguards to protect your data. These include encryption at rest and in transit, secure credential storage on your device, API key management via secrets management services, and bot-prevention measures during authentication. No system is 100% secure, and we cannot guarantee absolute security.
11) Children's Privacy
The Services are not directed to children under 13 (or under the applicable age of digital consent in your region). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can promptly delete it.
12) Push Notification Disclosures
- Push Notifications: by enabling notifications, you agree to receive recurring push notifications including daily readings and weekly readings. Frequency depends on your notification preferences.
- Opt out of push notifications via the app (Profile > Notifications) or device settings.
- Enabling notifications is not required to use or purchase our services.
13) Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
14) Changes to This Policy
We may update this Policy from time to time. We will post the updated Policy with a new “Last update” date at the top. If we make material changes, we may notify you via the app or email. Your continued use of the Services after changes are posted means you accept the updated Policy.
15) Contact & Data Controller
Data Controller: Jyotira
Email: support@jyotira.com
For California requests, include “CCPA Request” in the subject line.
For India (DPDP Act) requests, include “DPDP Grievance” in the subject line. See Section 16 for Grievance Officer details.
16) India: Digital Personal Data Protection (DPDP) Act
This section applies to users located in India. Under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), you are a “Data Principal” and Jyotira is a “Data Fiduciary.”
Consent
Where required by the DPDP Act, we process your personal data on the basis of free, specific, informed, unconditional, and unambiguous consent. You provide this consent when you create an account and accept this Policy. You may withdraw consent at any time by deleting your account (Profile > Delete Account in the app, or via our Account Deletion page). Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Your Rights as a Data Principal
- Access: request a summary of your personal data we process and the purposes of that processing.
- Correction and Completion: request that we correct inaccurate or incomplete personal data.
- Erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any applicable legal retention obligations.
- Grievance Redressal: lodge a complaint with our Grievance Officer (see below). We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.
- Nomination: nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.
Grievance Officer
To exercise your rights or to submit a grievance under the DPDP Act, contact our designated Grievance Officer:
Email: support@jyotira.com (include “DPDP Grievance” in the subject line)